Terms & Conditions

1.1 ‘Practice’ refers to Psychology Practice Gerard Dekkers, established at Don Carlos 9, 5629 NW Eindhoven, The Netherlands, registered with the Dutch Chamber of Commerce under number 73460931, hereafter also referred to as ‘the psychologist’.

1.2 ‘Client’ is the natural person who enters into a treatment agreement with the Practice for psychological care or a related service, or on whose behalf such an agreement is entered into.

1.3 ‘Treatment agreement’ is the agreement between the Practice and the Client within the meaning of Article 7:446 of the Dutch Civil Code (WGBO).

1.4 ‘Session’ means an individual conversation, couples session, intake, treatment session, online consultation or telephone appointment.

2.1 These terms apply to every quotation and every treatment agreement between the Practice and the Client, and to the free introductory call that may precede it.

2.2 By scheduling a session or signing the treatment agreement, the Client confirms having read and accepted these terms.

2.3 Deviations from these terms are only valid when confirmed in writing by the Practice.

3.1 The free 10-minute introductory call is non-binding and does not create a treatment agreement.

3.2 The treatment agreement comes into effect at the moment the Client and the psychologist, after the intake, jointly decide to start a course of treatment. This is confirmed in a short written or digital agreement.

3.3 The psychologist may refuse or end a treatment if he is of the opinion that he can no longer help the Client in a responsible way. Where possible, he will refer the Client to a suitable colleague or institution.

4.1 The psychologist works in accordance with the professional code of the NVPA (registration number 100578) and the NIP (membership 95352) and is registered with the RBNG (204097). The AGB code is 90/24500.

4.2 The psychologist is bound by professional confidentiality. Information from the treatment will not be shared with third parties without the Client’s written consent, except where required by law or in the case of a conflict of duties as described in Article 7:457 of the Dutch Civil Code.

4.3 The psychologist performs the agreement to the best of his insight and ability, with the care that may be expected of a reasonably acting and reasonably competent professional in comparable circumstances. The agreement is a best-efforts obligation, not a result obligation.

4.4 The psychologist keeps a file in accordance with the WGBO. The retention period is twenty years after closure of the file, unless the law prescribes a different period.

5.1 The Client provides, to the best of his knowledge, all information relevant to the treatment, including physical conditions, medication, previous treatments and relevant events.

5.2 The Client is responsible for keeping appointments and for promptly reporting any changes in contact details.

5.3 The Client shall not make audio or video recordings of the session, unless the psychologist has explicitly agreed in advance.

6.1 The applicable fees are listed on psycholoogineindhoven.com/tarieven-vergoeding. Fees may be adjusted annually; changes are announced at least one month in advance.

6.2 Psychological care provided by a natural person who qualifies as a psychologist is exempt from VAT under applicable Dutch tax law.

6.3 Sessions are invoiced after delivery, unless otherwise agreed. Invoices are sent by email.

6.4 The payment term is fourteen days from the invoice date. If this term is exceeded, the Client is in default without further notice.

6.5 In the event of default, the Practice is entitled to charge statutory interest and reasonable extrajudicial collection costs in accordance with the Dutch Decree on extrajudicial collection costs.

6.6 The Client is responsible for submitting the invoice to the health insurer and for checking whether the treatment is covered. Sessions that are not reimbursed remain at the Client’s expense.

7.1 Appointments can be cancelled or rescheduled free of charge up to twenty-four hours before the scheduled time, by telephone, email or via the booking link.

7.2 Cancellations made within twenty-four hours or no-shows will be charged at the full session rate (€125 for an individual session, €175 for couples therapy, €250 for business psychology).

7.3 Cancellation fees are not reimbursed by the health insurer.

7.4 In case of force majeure on the Client’s side (such as sudden illness), the psychologist may, in reason, waive all or part of the cancellation fee.

8.1 The Practice’s liability is limited to the amount paid out in the relevant case by its professional liability insurance, increased by the applicable deductible.

8.2 If for any reason no payment is made under the insurance, the Practice’s liability is limited to a maximum of the amount paid by the Client to the Practice in the twelve months preceding the damage-causing event.

8.3 The Practice is not liable for indirect damage, consequential damage or loss of profit.

8.4 The limitations in this article do not apply where the damage is the result of intent or wilful recklessness on the part of the psychologist.

9.1 The Client is asked to first raise any complaint about the treatment directly with the psychologist. Often a conversation is enough to resolve the issue.

9.2 If you cannot reach a solution together, you may contact the independent complaints officer via the NVPA, free of charge. This arrangement complies with the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).

9.3 If the complaint is still not resolved, you may turn to the disputes committee to which the Practice is affiliated through the NVPA. The decision of the disputes committee is binding.

9.4 For disciplinary complaints you may contact the NVPA Board of Supervision and the RBNG disciplinary tribunal.

10.1 The Practice processes personal data and special categories of personal data (health data) in accordance with the General Data Protection Regulation (GDPR), the Dutch GDPR Implementation Act and the WGBO.

10.2 How data is processed is described in the privacy statement.

11.1 Materials provided by the Practice, such as worksheets, exercises, recordings or learning paths, remain the property of the Practice or its licensors. Reproduction or distribution without prior written consent is not permitted.

11.2 The Client’s personal use of such materials for the purpose of his or her own treatment is of course permitted.

12.1 These terms and any treatment agreement are governed exclusively by Dutch law.

12.2 Disputes that are not resolved through the complaints or disputes procedure are submitted to the competent court of the District Court of Oost-Brabant, location Eindhoven.

13.1 The Practice may amend these terms. Ongoing treatment agreements are continued under the terms in force at that time, unless the amendment is to the Client’s benefit.

13.2 The current version is always available at psycholoogineindhoven.com/en/terms.